Wednesday, November 25, 2009

Measuring the Business Impact of Support

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TechRepublic Member | November 25, 2009


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Measuring the Business Impact of Support

Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.

This document explores the importance of quantifying the impact of support on your business.

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