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This blog consists mainly of FREE newsletters from computer web gurus that I receive. I thought you might like to see them all in one place than try to discover them on your own. A moderate amount of editing may be done to eliminate unrelated repetitious ads or unnecessary text which bloat the post.
However I have given the authors full credit and will not remove their site links because you deserve to see where it comes from and they deserve to get credit for what they have written. Your use of this site is simply for educational purposes.
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When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this video, Bill Detwiler shares five tips every support tech should follow before they start a new help desk job.
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