Measuring the Business Impact of Support

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TechRepublic Pick   Measuring the Business Impact of Support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. This document explores the importance of quantifying the impact of support on your business. What's Hot   When your data matters, once a day is not enough Mainline Information Systems See Through Your Systems Complexity Mainline Information Systems How to Protect Your Confidential Information Symantec Upcoming Webcasts   Is Your Enterprise Architected for 2010? Wednesday, December 2nd Sybase LCC International on 3 Reasons to Consider Google Apps Thursday, December 3rd Google Get Control over SaaS Application Access Tuesday, December 8th TriCipher Technology, perspective, and insights shaping the world. Visit SmartPlanet.com today. Recommended Downloads Looking for a new job? Find out how much you should be asking for. IT professionals - Use the activeTechPros IT Salary Benchmark Report to check on salaries between 36 different IT job functions. * * * * * * * * * * * * Business professionals - Use the activeBizPros Salary Benchmark Wizard to check on salaries for various business job functions. Register for free access to this salary resource. On-Demand Webcast: Veritas Storage Foundation for Sybase ASE Cluster Edition Learn about an integrated database and storage clustering solution offering administrative efficiency, higher availability and improved performance. Free Guide: Installing Messaging Security Software on Your Exchange Server Explore the myth about not installing any third-party software on an Exchange Server and see how doing so can actually fortify your security strategy. Live Webcast: Saving 70 Percent over Microsoft Exchange with Google Apps Hear how a global technology company transformed the way it does business--and turned off 6 of its servers--simply by switching to Google Apps. White Paper: The Virtual Path to Business Continuity and Disaster Recovery Discover the advantages of server virtualization for building an IT infrastructure with robust business continuity and disaster recovery capabilities. EXPLORE RESEARCH AREAS DATA MANAGEMENT Data Infrastructure, Data Tools, More... DESKTOPS, LAPTOPS and OS Client System Hardware, Components, Desktop Client OS, Handhelds, Portable Device Client, More... ENTERPRISE APPLICATIONS Customer Management, Enterprise Planning, Workflow Management, More... IT MANAGEMENT Business Functions, IT Budgeting, IT Infrastructure, Project Management, Regulatory Compliance, User Satisfaction, More... NETWORKING and COMMUNICATIONS LAN - WAN, Mobile and Wireless, Network Management, Network Technologies, Telecommunications, More... PROFESSIONS and INDUSTRIES Government, Homeland Security, Education, Financial Services, More... SECURITY Authentication - Encryption, Intrusion - Tampering, Security Administration, More... SERVERS and SERVER OS Server Hardware, Server Platforms - OS, More... SOFTWARE and WEB DEVELOPMENT E-commerce - E-Business, Internet and Web, Software Development Tools, More... STORAGE Management, Storage Hardware, More...

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